When Will My Order Ship?

Orders are usually processed and shipped within 3~5 working days of purchase.

How Do I Cancel An Order?

We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

What Is Your Return Policy?

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. awesafeinc.com reserves the right to deny any return request.

What Methods of Payment Do You Accept?

We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card.

Shipping, tracking and delivery

When will my order ship?

Orders are processed within 1–3 working days. You will receive a shipping confirmation email with tracking as soon as the parcel leaves our warehouse.

How long does delivery take?

Typically 3–7 working days after dispatch. Pre-sale products may take longer — the product page states the expected dispatch date.

How do I track my parcel?

The tracking number is in your shipping confirmation email. If tracking has not updated within 3 working days, contact support@awesafeinc.com with your order number and we will chase it for you.

What if my parcel is lost or damaged?

Contact us with your order number and photos. We will open a claim with the carrier and ship a replacement at no cost while the claim is being resolved.

Ordering and payment

Can I cancel or change my order?

We can cancel or change an order within 12 hours of it being placed. After that it is usually already in the dispatch queue — in that case you can use the 30-day return policy instead.

Can I ship to a different address?

Yes, choose the delivery address at checkout. If the order has already been placed, email us immediately — we can only change the address before dispatch.

Do I have to pay customs duties or import tax?

Any duties or import taxes charged by your country are the responsibility of the recipient. Contact us before ordering if you would like us to confirm what to expect for your destination.

Support

What languages does support speak?

English, German, French, Spanish and Italian — by email at support@awesafeinc.com.

What should I include when I contact support?

Your order number, your vehicle's year / model / trim, and — for fitment or sound problems — a photo of your dash and of the back of your factory radio. That information lets us answer in one reply instead of five.

See also: Customer FAQ · Warranty Policy · Return Policy · Fitment Guide