Return & Refund Policy
30-day free returns and exchanges
We hope you love what you’ve ordered! However, if you are not completely satisfied with your purchase, we are here to help.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Order Cancellation
Customers may cancel an order within 24 hours after placing the order.
If the consumer requests order cancellation before the order is shipped and within the cancellation period specified on our website, the order can be canceled successfully.
Please note that once an order has been shipped, it can no longer be canceled. Customers may instead request a return after delivery according to this Return & Refund Policy.
To request an order cancellation, please contact us at: support@awesafeinc.com
Return Eligibility
We gladly accept returns within 30 days of delivery for most items in new and unused condition.
To be eligible for a return:
· The item must be unused and in the same condition that you received it.
· The item must be in its original packaging.
· Proof of purchase or order confirmation is required.
· Please do not send your purchase back to the manufacturer or any transit station.
Please note that the original shipping fee and Shipping Guarantee are non-refundable.
Return Shipping Fees
If the return is caused by the consumer, the consumer should be responsible for the return shipping fee. The specific fee should be based on the express company chosen by the consumer.
If due to our reasons, such as the goods received being damaged, defective, or incorrect, the consumer is not required to bear the return shipping fee.
Return Procedure
Step 1: Contact Customer Service
Please submit your return request via email to support@awesafeinc.com, including:
· Order number
· Item(s) to be returned
· Reason for return
· Photos of the item in its current condition
If there are quality issues, please provide photos clearly showing the defect or damage.
We will process your return request within 24 hours after receiving your email.
Step 2: Return the Item
After your return request is approved, our customer service team will provide the appropriate return address and instructions.
Please do not return products without prior authorization.
Refund Method and Processing Time
Once our warehouse receives and inspects the returned item(s), we will process your refund within 3 business days upon approval.
Refunds will be issued to the original payment method used for the purchase, including but not limited to:
· Credit/Debit Card
· PayPal
· Other original payment channels
Depending on your payment provider or bank, the refund may take 5–10 business days to appear in your account.
Late or Missing Refunds
If you have not yet received your refund:
1. Check your bank account again.
2. Contact your credit card company, as it may take some time before the refund is officially posted.
3. Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at:
support@awesafeinc.com
Return Addresses
Please contact our customer service before returning any item to obtain authorization and confirm the appropriate return address.
United States Return Center
Contact:
Recipient: JC-TH
Address:
8333 Rochester Ave, Unit 108
Rancho Cucamonga, CA 91730
United States
Phone: 626-240-8675
Europe Return Center
Recipient: Konrad Mazierski, JUNSUN POLAND E-COMMERCE
Address:
Al. Krakowska 163, Hala 2, Pok. D5-D7
Łazy, 05-552
Poland
Phone: +48 455 406 225
Company Address
Room 601, West Block, Building A9, Tianliao Building, Tianliao Industrial Zone, Xueyuan Avenue, Xili, Shenzhen, Guangdong, China.
Contact Us
If you have any questions regarding returns, refunds, or cancellations, please contact us at:
Email: support@awesafeinc.com
Wrong version, wrong fitment — what happens
If the unit does not fit your vehicle, it is covered by the same 30-day return and exchange window. Because fitment is decided by the dash opening, the wiring and the amplifier in your vehicle, tell us your exact year / model / trim and — if possible — send a photo of your dash. In most cases we can simply send the correct version.
Refund timing
- Once your return arrives and passes inspection, refunds are issued to the original payment method.
- Please allow up to 5–10 working days for the bank or card issuer to show the credit.
- You will receive an email confirmation as soon as the refund is issued — keep it for your records.
Before you return: check these first
A large share of returns turn out to be installation issues that we can solve in one email. Before shipping anything back, contact support@awesafeinc.com if you experience:
- No sound or partial sound (usually a factory amplifier — needs an adapter)
- Steering wheel buttons or warning chimes not working (CAN bus decoder)
- Black reverse camera image (AHD / CVBS setting)
- CarPlay or Android Auto not connecting (pairing or firmware step)
We would rather send you a $19 adapter than have you return a radio that fits perfectly.