Support
How can we help?
Whether you ordered on our website, Amazon, Walmart or TikTok Shop — one inbox handles everything. Choose email or live chat, and include the details below so we can solve it in the first reply.
Tell us these 4 things (this is the important part)
Missing the platform or order number? We cannot look up the purchase without it — please include both in your first message so we do not have to ask twice.
Where to reach us
✉️
Email — all platforms
support@awesafeinc.com
Website, Amazon, Walmart, TikTok Shop and eBay orders. Reply within one business day, Monday to Friday.
💬
Live chat — website orders
Use the chat bubble in the bottom-right corner of any page. Fastest for pre-sale and fitment questions. If it does not open, check the FAQ or email us.
By marketplace
| Platform | How to contact us | What to include |
|---|---|---|
| awesafeinc.com | Email or live chat | Order number (#1001…), email used at checkout |
| Amazon | Amazon + order ID (123-4567890-1234567) | |
| Walmart | Walmart + Walmart order number + account email | |
| TikTok Shop | TikTok + TikTok order ID + shop name | |
| eBay / other | Platform name + order ID |
Common questions
Where is my order?
Send the platform + order number and we will reply with the tracking status the same or next business day. For website orders you can also use the tracking link in your shipping confirmation email.
Will this unit fit my car?
Tell us the model year, the trim and send a photo of your dashboard with the radio turned on. We confirm the exact unit before you order — that is the fastest way to avoid a return. You can also check our fitment FAQ.
Something arrived damaged or is missing
Email us within 90 days of the shipment date with photos of the box, the label and the damaged part. If you bought Shipping Protection at checkout, we file the claim with Xcotton for you — see the claims guide.
I want to return or exchange an item
Website orders: 30-day money-back, email us for a return label. Marketplace orders (Amazon, Walmart, TikTok) are handled under that marketplace's return policy — open the return there first, then email us if you need help with it.
Still not sure? Email us — one message is enough.
Include the platform, order number and a photo if relevant. We reply within one business day, Monday to Friday.
Email support@awesafeinc.com
AWESAFE · Shenzhen JUNSUN Electronic Technology Co., Ltd.
Room 601, West Block, Building A9 Tianliao Building, Tianliao Industrial Zone, Xueyuan Avenue, Xili, Shenzhen, Guangdong, China
Room 601, West Block, Building A9 Tianliao Building, Tianliao Industrial Zone, Xueyuan Avenue, Xili, Shenzhen, Guangdong, China