How long does it take to ship out products?
1 working day after ordering.
When will the package tracking information be available?
2-3 working days after ordering.
How long does it take to deliver?
3-7 working days after shipping out products. (Note: The delivery time of the pre-sale products is subject to the arrival time.)
Which countries do you ship to?
We ship to the following countries.
| The United States | Austria |
| Canada | Bulgaria |
| Japan | Cyprus |
| Australia | Czechia |
| The United Kingdom | Estonia |
| Germany | Greece |
| France | Hungary |
| Italy | Latvia |
| Spain | Lithuania |
| Netherlands | Malta |
| Sweden | Romania |
| Poland | Slovakia |
| Turkey | Slovenia |
| Belgium | Croatia |
| Portugal | Denmark |
| Ireland | Finland |
| Luxembourg |
Shipping fee:Free shipping.
For areas not listed above, please contact customer support at support@awesafeinc.com , and we will figure out a way to deliver goods to your area. We greatly appreciate your understanding.
How will my item be shipped?
We will choose the carrier we think is best for our customers to deliver products.
I ordered more than one item. Will they be delivered simultaneously?
We try to ensure that all your items arrive at your hands at the same time. Sometimes our products are not always sent together because different shipping options are available, depending on the product. Once the item has shipped, you will receive a shipping notification email.
Can the delivery address be changed after the package is shipped?
Unfortunately, we cannot make changes to shipments once products are in transit.
What do I need to do when I receive a product that is different from what I ordered?
Please contact customer support at support@awesafeinc.com.
Carriers, tracking and delivery
Who delivers my parcel?
We ship with international tracked carriers and hand over to your local postal or courier network for the final leg. The tracking number works from dispatch until delivery.
When is tracking updated?
Tracking is usually available 2–3 working days after ordering. If it has not moved for more than 5 working days, contact us and we will investigate with the carrier.
Lost, delayed or damaged parcels
Contact support@awesafeinc.com with your order number. For damaged items please include photos of the packaging and the product — we will arrange a replacement or refund while the carrier claim is resolved.
Duties and import taxes
Any duties or import taxes levied by the destination country are the recipient's responsibility. If you would like to know what to expect, ask us before ordering and we will tell you what we know for your country.
Address changes
We can change a delivery address only before dispatch. Email us immediately if you spot a mistake — we process orders within 1–3 working days, so there is usually a short window.