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Return Policy

30-Day Money-Back Guarantee for Any Reason

  • Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase, excluding Corporate purchases/bulk orders, which may not be refundable. (Note: Ordering more than 10 units of a product will be considered a bulk order.）Once the returned item arrives back in AWESAFE’s warehouse for inspection, the refund process will begin.
  • Returns must include all accessories
  • Items must include original packaging
  • For non-quality related warranty claims, buyer is responsible for shipping costs
  • For non-quality related warranty claims, AWESAFE refunds the cost of the product itself
  • Returns may be rejected if items do not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Anker’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

 

How do I return an item?

  1. Please reach out to AWESAFE customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
  2. AWESAFE support will share the corresponding return address with you within 24 working hours.
  3. For the refund to be processed in a timely manner, please be sure to send a return notification to AWESAFE with the following information:Name of the carrier，Tracking number

Warranty Claims for Quality-Related Issues

  1. All quality-related defects on items sold directly by AWESAFE are covered by an extensive warranty, starting from the date of purchase.
  2. For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, AWESAFE will offer a partial refund according to the usage time of the device.
  3. Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Not Covered Under Warranty:

  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Items that have expired their warranty period
  • Non quality-related issues (after 30 days of purchase)
  • Free products
  • Repairs through 3rd parties
  • Damage from outside sources
  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
  • Purchases from unauthorized resellers